Support
Something not working?
Most of it is one of these eight things. If it is not, email a human — it is a small project, so the human is us.
Do my steps count when the app is closed?
No, and we would rather say so than pretend otherwise. The step sensor does not deliver updates to a backgrounded app on either Android or iOS, so distance only accrues while Go Touch Grass is open — screen off is fine, closed is not. Reading your steps back from Health Connect (Android) and HealthKit (iOS) is the real fix and it is on the roadmap.
The app is not counting anything.
Three usual causes. Your device may have no hardware step sensor, in which case the game cannot track walks at all — there is no GPS fallback by design. You may not have granted the physical activity permission; that is asked during onboarding and can be re-granted in system settings. Or you may be moving without stepping: cycling and driving produce no steps, which is intentional.
My uncollected kilometres are disappearing.
That is decay, and it is deliberate. After two hours of standing still, uncollected distance melts at 20% per hour, so the game rewards claiming daily rather than hoarding for a month. The Snack Pack skill in the Forager branch extends the grace period by up to four hours.
Why does the app never ask for my location?
Because it does not need it and we do not want it. Steps are enough to know you walked, and every location permission we do not request is a category of data that cannot leak, cannot be subpoenaed, and cannot be sold. The location code was removed from the project entirely.
Do I need an account or an internet connection?
No. The whole game runs locally. An anonymous account only exists to power the optional social layer — the weekly league, following other players, and visiting bases. If you are offline, you keep playing and your kilometres are submitted when you reconnect.
How do I delete my account and my data?
In the app: Settings → Account → Delete my account. That immediately erases your name, player code, base layout, distance, league history and friendships from the server, and wipes the local save. There is no backup and no recovery. If you cannot reach that screen, email us with your player code (#ABC1234) and we will do it for you.
Can I buy my way up the league?
No. The league is scored on kilometres you actually walked and collected, and Skill Points are not purchasable by design. If the game ever sells anything it will be cosmetic.
What stops people from faking their steps?
Kilometres are submitted as server-clamped deltas with a daily cap, never as a total, and the step cadence has to be physically plausible. Accounts caught injecting distance get reset or removed — the entire game rests on the walking being real.